Troubleshooting

When you encounter abnormal program behavior, please check the following:

1. The app is in Applications and not in Downloads via Finder
2. The app is updated to the latest version
3. The file formats in your notebooks are .one and .onetoc2
4. There are no synchronization errors.

If your question is of another kind, please contact our support team indicating:

• operating system and model of your device
• version of Outline
• sync provider you are using for notebook storage/sync
• a screenshot or screencast of the problem
• crash report if you have one (just paste it in the email)
• the more detailed you describe the situation, the faster and better our team will be able to help you to solve it!