When you encounter abnormal program behavior, please check the following:
- The app is in Applications and not in Downloads via Finder
- The app is updated to the latest version
- The file formats in your notebooks are .one and .onetoc2
- There are no synchronization errors.
If your question is of another kind, please contact our support team indicating:
- operating system and model of your device
- version of Outline
- sync provider you are using for notebook storage/sync
- a screenshot or screencast of the problem
- crash report if you have one (just paste it in the email)
- the more detailed you describe the situation, the faster and better our team will be able to help you to solve it!
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